Terms & Conditions

Terms and Conditions

Any work undertaken by the Company is subject to the enclosed terms and conditions:

In these terms and conditions:

"Company" means folkestoneprinting.com Limited | Nettl of Folkestone whose registered office is at

Aspen House, West Terrace, Folkestone CT20 1TH

and trading address is at

folkestoneprinting.com Limited, 33 Cheriton High Street, Cheriton, Folkestone, Kent. CT19 4EY. Company No: 06427029. VAT Registration No: 942 6925 00. Telephone: 01303 277261

folkestoneprinting.com Limited includes some of the following names:

folkestoneprinting.com / folkestoneprinting.co.uk / folkestoneprinting.net / nettloffolkestone.com / nettloffolkestone.co.uk / nettloffolkestone.co / nettloffolkestone.org / folkestoneprint.com / folkestoneprint.co.uk / folkestoneprinters.com / folkestoneprinters.co.uk / folkstoneprinting.com / folkstoneprinting.co.uk / folkstoneprinting.net / folkestoneprintingkent.com / folkestoneprintingkent.co.uk

Acceptance of any order by the Company shall be subject to the conditions set out below, to the exclusion of any terms, conditions or stipulations, including any terms or conditions which the customer may purport to apply under any order, confirmation of order or similar document unless otherwise agreed by the Company in writing.


The company reserves the right to change prices without notice. Any quotes will be valid for 30 days from the date supplied at the price quoted.

2. TAX

HM Revenue & Customs have specific rules on the payment of VAT for printed materials. Some of our products are VAT exempt depending on your situation but you must ensure this is the case before ordering.

Most flyers and leaflets are exempt from VAT but the following exceptions exist:

VAT is chargeable if your Flyer or Leaflet is used as admission to premises.

VAT is chargeable if your Flyer or Leaflet is used to obtain a discount on goods or services.

VAT is chargeable if your Flyer or Leaflet has an area designed to be written on.

We may contact you for payment on the VAT element of your order if this is the case.

Posters, banners and stationery are standard rated for VAT. Currently this is 20%.


All work carried out at the customer's request, whether experimentally or otherwise, shall be charged at 30 days if feedback is not received to further a project.


The Company reserves the right to make a charge to cover the costs of any work involved where any copy supplied by the customer is not clear and legible.


Proofs of all work may be submitted for customer's approval and the Company shall incur no liability for any errors not corrected by the customer in proofs so submitted. Where alterations and/or additional proofs are necessitated due to any error or oversight of the customer an extra charge shall be made. When style, type or layout is left to the Company's judgement, changes there from made by the customer shall be charged extra.


The company reserves the right to refuse delivery until full payment has been made by either card / cash / cheque / payment directly in company account.

Card payments are made via Stripe - an invoice will be sent to the client on completion of work.

Pay Pal account details are: info@folkestoneprinting.com

The company reserves the right to cancel any order, if payment not received within 7 days of artwork being approved for printing.

The company endeavours to make deliveries on time but reserves the right for slight errors

Once the product as been delivered to the customer or third party, they shall be at risk of the customer immediately or to a third party authorised to receive the goods on the customer's behalf (whichever is the sooner) and the customer should therefore be insured accordingly.

Should a cheque payment be represented, we reserve the right to charge an additional fee of £25+Vat to cover bank fees and administration costs.


Every endeavour will be made to deliver the correct quantity ordered, but estimates are conditional upon margins of 5 percent for all work for either overs or shortages. The price shall be adjusted pro rata to the discrepancy.


The customer shall inspect the goods on delivery and shall advise the Company and the carrier in writing within three clear days of delivery of and alleged defect, damage, delay or partial loss of goods in transit, failure to comply with description or sample or of non-delivery. The company reserves the right to inspect the goods within reasonable time. If the customer shall fail to comply with these provisions the goods shall be conclusively presumed to be in accordance with the contract and free from defect or damage which would be apparent on a reasonable examination of the goods and the customer shall be deemed to have accepted the goods.


The Company shall be under no liability whatsoever to the customer for any consequential or indirect loss and/or expense (including loss of profit, loss of contracts or loss of anticipated benefits) suffered by the customer arising from work carried out by the Company, or any breach by the Company of this contract.


All materials owned by the Company and used by it in the production of products and the like shall remain his exclusive property. Such items when supplied by the customer shall remain the customer's property.

Files may be erased and deleted immediately after the order is executed unless written arrangements are made to the contrary. In the latter event, rent may be charged.


All customer's property and all property supplied to the Company by or on behalf of the customer shall while it is in the possession of the Company or in transit to or from the customer be deemed to be at customer's risk unless otherwise agreed and the customer should insure accordingly.


Where Customer Materials are supplied or specified, the Company will take every care to secure the best results, but responsibility will not be accepted for imperfect work caused by defects in or unsuitability of the Customer Materials.

The company reserves the right to refuse the use of customers materials, if they do do reach a suitable high standard, that would produce a finished product they we feel the customer wouldn't be happy with.


The Company shall not be required to produce any matter, which in its opinion is or may be of an illegal or libellous nature or an infringement of the proprietary or other rights of any third party.

13.2 The customer indemnifies the Company against all actions, claims, proceedings, liabilities, damages, costs, losses and expenses suffered, sustained or incurred by the Company as a result of any claim that any Customer Materials used by the Company:

13.2.1 infringe the copyright, patent, design, trade mark or other intellectual property, proprietary or personal right of any person;

13.2.2 are defamatory, obscene or illegal.


The copyright and all other intellectual property rights in any materials produced by the Company shall be the property of the Company. The customer is hereby granted a non-exclusive licence to use such copyright and other intellectual property rights, provided that it pays all amounts due to the Company. If the customer fails to do so the Company shall be entitled to terminate such licence.

The customer hereby grants to the Company a non-exclusive licence to use the copyright and other intellectual property rights in any Customer Materials to enable the Company to meet the customer's order and to use any materials produced for the customer which incorporate Customer Materials for the purposes of the Company's own marketing and promotion.


The Company shall be under no liability if it shall be unable to carry out any provision of the contract for any reason beyond its control including (without limiting to the foregoing) Act of God, legislation, war, fire, flood, drought, tempest, failure of power supply, lock-out, strike or other action taken by employees in contemplation or furtherance of a dispute or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency the customer may by written notice to the Company elect to terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available.


These terms of business and all other express terms of the contract shall be governed and construed in accordance with the laws of England and Wales.

These terms supersede all others.

I confirm that I have read, understood and agree to the above terms and conditions.